At Jaguar USA Shop, we strive to provide you with the best customer service possible. To better assist you, we have provided fast answers to common questions and concerns. You should find everything right here to get the answers you need.







Jaguar USA Shop My Account

A Jaguar USA Shop account enables you to enjoy an enhanced shopping and checkout experience. It helps us recognize you and retain your shopping preferences and enables you to manage and change your account settings.

When you check out, you may sign up for your own Jaguar USA Shop account.

Establishing an account means you can:

Keep your most-frequent shipping addresses readily available

Enjoy a faster checkout experience


Payment Methods

We accept all VISA, MasterCard, American Express and Discover credit cards. Paying online with a credit card is easy and safe. Our secure server encrypts all submitted information. Just enter your credit card information during checkout.


Jaguar USA Shop
20 Constitution Blvd. South
Shelton, CT 06484



Promotions & Discounts

Promotion codes may be redeemed at any point in the ordering process. Simply enter your promotion or source code and your promotional discount will be factored into your order and reflected in your order summary.

Please note promotions and offers cannot be combined.


Ship to Multiple Addresses

We are happy to ship items to more than one address; unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you may enter separate orders on our Web site. We regret any inconvenience and promise to make this easier in the future. Check back soon!


Tax Information

Sales Tax

All orders shipped to Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Tennessee, Virginia, Washington, or Wisconsin addresses will be subject to sales tax in accordance with State law. Orders shipped elsewhere will not be charged sales tax. Please note that your state and/or municipal government may require you to declare mail order purchases and pay sales tax on them directly.






Shipping Charges

Shipping options are provided at the time of checkout. We offer Standard shipping.


Standard Domestic Ground Shipping Rates

If Your Order Is:

Shipping Cost

$0.00 - $19.99


$20.00 - $49.99


$50.00 - $74.99


$75.00 - $99.99


$100.00 - $149.99


$150.00 - $249.99



5.00% of Order Total



Standard shipping rates are shown. Please allow 5-10 days for delivery of merchandise (Monday through Friday, not including holidays). Standard shipping is available for the Continental U.S., Alaska, Hawaii and Puerto Rico. 

Shipping not available to Canada or other international destinations.


Shipping Carriers

We determine the most efficient shipping carrier for your order. The carriers we use are United Parcel Service (UPS) and the U.S. Postal Service (USPS). Most orders ship by UPS.


Delivery Information

Jaguar USA Shop ships most in-stock orders to the U.S. within 1 business day of receipt. Shipping options are provided at time of checkout. Standard shipping rates are provided.

Next-day and second-day shipping are not available at this time.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order.


Tracking your Shipment

Please go to Contact Us and send an order inquiry message with subject ‘Order, Returns or Exchanges’.


Easy Returns

Not what you were expecting? Returns are easy and convenient. You may return your purchase within 30 days of shipment for a refund or exchange. Please contact our customer service department for return information, instructions and for a Return Authorization Number.



Jaguar USA Shop Contact Center

U.S. 1-855-840-3727

Monday – Friday, 8 am - 6 pm EST



California Proposition 65 –

California Proposition 65 requires special product labeling for products containing certain chemicals known to the State of California to cause cancer, birth defects or other reproductive harm if the product will expose the consumer to such chemicals. Lead levels in these products comply with FDA standards.

California requires the following separate notice: Prop 65 Warning for lead crystal: WARNING: Consuming foods or beverages that have been kept or served in leaded crystal products will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm. This warning does not apply to Baccarat decanters, flacons, stoppered pitchers, mustard and jam pots.

Prop 65 Warning for ceramic tableware marked with a yellow triangle on the packaging: WARNING: Use of this tableware will expose you to lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

Prop 65 Warning for decorated glassware: WARNING: The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm.

Prop 65 Warning for all other identified products: This product contains lead, a chemical known to the State of California to cause cancer, birth defects, and other reproductive harm. Wash hands after handling. 


© 2016 Jaguar Land Rover North America, LLC